Giesen & Forsthoff Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The information we collect:
This notice applies to all information collected or submitted on the Giesen und Forsthoff website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
The way we use information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How you can access or correct your information:
You can access all your personally identifiable information that we collect online and maintain by logging in and click on the button “Account”. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How to contact us:
Should you have other questions or concerns about these privacy policies, please call us at +49-212-222860 or send us an email
Cancellation of order
If the customer is end-consumer (and not trader), then he/she is entitled to cancel the order/resend the goods within a period of 2 (two) weeks without giving reasons. This time-period starts earliest at the day after receipt of the goods.
Please re-send goods to:
Giesen & Forsthoff GmbH & Co. KG
Baumstrasse 36 - 38
DE- 42651 Solingen / Germany
Fax +49-(0) 212 – 222 86 13
The cancellation or order can be made by mail, by fax to +49-(0) 212 – 222 86 13 or online to firstname.lastname@example.org
Basically, the customer has to carry to cost of the re-shipment. Giesen & Forsthoff will only carry the costs if a wrong or damaged item has been delivered, or for returns that fall under guarantee.